Thanks for shopping with us. We work hard to make sure items are properly packed and safely shipped. But we're a small team and sometimes things go wrong. Your best course of action is to contact us at firstname.lastname@example.org.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email photographs of the damage and be ready to return the item by post if asked to. You can contact us at firstname.lastname@example.org.
We always recommend using one of the tracked service options when ordering, to reduce the chance of shipments being lost in transit. We do not accept liability for lost items but will always try to help resolve the situation where possible. You can contact us at email@example.com.
If you receive the wrong item(s) please let us know straight away, and within 7 days. We will replace it if another is available, or offer a refund if not. You can contact us at firstname.lastname@example.org.
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