Damage
If an item arrives damaged, we’ll replace it if another is available, or offer a refund if not. Please email photographs of the damage and be ready to return the item by post if asked to.
hello@issuesmagshop.com
Lost items
We always recommend using one of the tracked service options when ordering, to reduce the chance of shipments being lost in transit. We do not accept liability for lost items but will always try to help resolve the situation where possible.
hello@issuesmagshop.com
Wrong items
If you receive the wrong item(s) please let us know straight away, and within 7 days. We will replace it if another is available, or offer a refund if not.
hello@issuesmagshop.com
Returns
If the item(s) you bought don’t match your expectations, we will accept returns. These need to be notified immediately by email, and the items sent back using a tracked shipping service within 7 days of receiving them. We will refund the cost of the item when we have checked them – they must arrive in good condition.
hello@issuesmagshop.com
Issues Magazine Shop
1489A Dundas Street West
Toronto, Ontario
M6K 1T6
Phone: +1 (416) 532-1111